Only products that we are able to ship via Canada Post are listed on the website - less than 10% of what is available in store!
Money Back Guarantee
At Community Natural Foods, we want to make your online shopping experience as easy, convenient and worry free as possible. We've worked hard to ensure our suppliers meet our requirements for quality and selection - in fact we are so sure of our quality and selection we offer an unconditional 30 day money back guarantee (counted from when you receive the product). If for any reason you are dissatisfied, please email firstname.lastname@example.org or give us a call at (877) 299 3970 (Monday to Friday 9-5 Mountain Time) and we'll happily refund your purchase.
We include return postage with all shipments.
This guarantee is exclusive to online purchases. In store customers please see in store for returns policy.
In-store Return & Exchange Policy
Returns or exchanges for non-members will be limited to 14 days with a valid receipt. Members can return or exchange shelf-stable goods any time before the printed expiry date. If the product does not have an expiry date, members have 1 year to return shelf-stable goods. There will be no returns or exchanges on perishable goods, including but not limited to, dairy, produce, meat, and bread, as CNF cannot verify how goods are kept after leaving the premises. Members and non-members have a 14-day grace period to apply price adjustments due to ad matching or to correct for price discrepancies.
Discounted items are final sale and cannot be returned or exchanged.
Shipping & Delivery
All shipping charges are in Canadian dollars. All in stock items will be shipped within 2-3 business days. In the rare event that one of your items is out of stock, we will inform you asap to see if you would prefer a refund or a later shipment. If the latter, back ordered items are shipped asap, free of charge. Back orders can be canceled for a full refund at any time by contacting us at email@example.com or calling 877-299-3970 or 403-930-6363. We never substitute an alternate brand or product without your explicit permission.
Orders over $75.00 after discounts and before taxes are shipped Canada Post Expedited Parcel at no charge. For orders under $75.00 we add a $10.00 flat rate.
United States and International Customers
We regret we are unable to ship outside Canada.
Currency & Methods of Payment
All transactions are in Canadian dollars. Purchases can be made through the website via credit card. We are happy to accept Visa, Mastercard or American Express.
Orders delivered to all Canadian provinces and Territories are subject to 5% GST.
Occasionally misprints occur on printed material, email promotions and on our web pages. In the event that an error does occur, we may not be able to honour the mistake.
Community Natural Foods is a registered corporation operating under the laws of the Province of Alberta.
Privacy & Security
Community Natural Foods does not retain or store credit card information.
Community Natural Foods has made every effort to protect all customer information under our control from loss or misuse. These include but are not limited to the utilization of industry standard SSL encryption as well as the use of PCI compliant software and payment processing services. For more information on PCI compliance please see https://www.pcisecuritystandards.org. To facilitate secure transactions, Community Natural Foods utilizes the services of Moneris Solutions, a joint venture of BMO and RBC and Canada's largest payment provider.