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    COVID-19 Updates

    July 28, 2020
    In accordance with the City of Calgary, as of August 1, masks will be mandatory in all indoor facilities. This includes Community Natural Foods stores, warehouse, and Head office.
     
    We are selling face masks in-store that are made in Alberta, machine washable & reusable. Here’s a wellness tip – spritz some of your favourite essential oils on the inside of your mask for a refreshing and calming booster.
     
    Consider shopping home delivery or curbside pickup as an alternative to wearing a mask in-store.
     
    July 8, 2020

    As of Monday July 13 we are accepting returns and exchanges.

    For pre-covid returns and exchanges please note that you have one month to return products purchased prior to April 4. The cut-off for those returns is August 13, 2020.  All purchases made between April 4 and July 13 are a final sale.

    Returns and Exchanges:

    Community Natural Foods will accept returns and exchanges of unopened non-perishable goods within 15 days of purchase with proof of purchase. Perishable goods including Bread, Produce, Meat, and Dairy may be returned within 15 days opened when goods have spoiled prior to their best before date.

    Exceptions:
    Returns of opened Natural Health Products with an NPN will be accepted when customers experience an adverse reaction to the product so long as the adverse reaction is reported to Health Canada via their online form at https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada/adverse-reaction-reporting/natural-health-products.html.

    If customers suspect that they are experiencing any form of food poisoning from products purchased at Community Natural Foods we require reports to be made to Alberta Health Services and/or the Canadian Food Inspection Agency. Reports to Alberta Health Services can be made at: https://ephisahs.albertahealthservices.ca/create-case/.

    Reports to the Canadian Food Inspection Agency can be made at: https://www.inspection.gc.ca/food-safety-for-industry/information-for-consumers/report-a-concern/eng/1364500149016/1364500195684. After such a report has been filed we will provide a return of the product in question.

    Additional exceptions will be made to this return policy when a product poses a direct safety concern to a customer including any form of contamination or foreign objects.

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    May 22, 2020
     

    Community Natural Foods has an additional safety protocol rollout to be effective Tuesday, May 26. Each store and the warehouse has been equipped with a touchless thermometer to be used on each team member at the very beginning of shift. Fever symptoms continue to be one of the top symptoms for COVID-19 and we believe this measure along with all other protocols will add to the benefits of our already existing screening procedures. The current forms we have been using to monitor for symptoms will continue to be used with the addition of the documentation of temperatures. Staff are asked to seek out their Manager on site to have their temperature checked and submit their form for sign off prior to the start of their shift. If fever is believed to be in place, the team member with a fever will be sent home to self isolate and must contact 811 or self assess online with fever symptoms.

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    May 15, 2020
     
    As Calgary begins to open its doors to more and people start to leave their homes, we are all the more conscious of the importance of safety for our staff and customers. We have been honoured to serve our community with healthy options during this time of pandemic and thank you for socially distancing,  planning your shops, and when possible wearing gloves and masks. We so look forward to the day when we can get back to longer conversations and even a hug or two from our customers. For now though, we will send these weekly messages to keep you updated on safety measures we are implementing in the stores.
     
    Masks Mandatory for Staff
    As of today, all of our staff will be mandated to wear masks during their time on the floor. To counteract the negative impacts of wearing a mask for an extended period of time, all staff will have breaks every 30 minutes to remove the mask, wash their hands, take some focused deep breaths, and replace mask with a new one. 
      
    Masks Encouraged for Customers
    We are encouraging our customers to wear masks or shields as well. Wearing a non-medical mask (e.g., homemade cloth mask) in the community has not been proven to protect the person wearing it. However, the use of a non-medical mask or facial covering can be an additional measure you can take to protect others around you. 
     
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    April 24, 2020
     
    Due to our narrow aisles, we ask that customers do not proceed into an aisle if there are 4 people already shopping it. Our staff will be mindful of this as well.
     
    We are encouraging our staff and customers to wear masks or shields. Wearing a non-medical mask (e.g., homemade cloth mask) in the community has not been proven to protect the person wearing it. However, the use of a non-medical mask or facial covering can be an additional measure you can take to protect others around you. Wearing a non-medical mask is another way of covering your mouth and nose to prevent your respiratory droplets from contaminating others or landing on surfaces. A cloth mask or face covering can reduce the chance that others are coming into contact with your respiratory droplets, in the same way that our recommendation to cover your cough with tissues or your sleeve can reduce that chance.
     
    All staff must do a self-assessment prior to starting their shift. This assessment is intended to provide staff with the ability to monitor and declare any symptoms they may be experiencing with relationship to Covid-19 prior to heading to work. These questions and protocols are based on similar questionnaires also being used by AHS health care workers and other essential service businesses.

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    April 8, 2020

    With the increased number of shoppers on the Easter weekend, we are monitoring the number of people in store in order to offer you appropriate social distancing so there may be short wait times. We encourage shoppers to shop by themselves and not with a guest or in a group to maintain social distancing while in the store. Thank you for your continued support and cooperation.

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    April 4, 2020

    Plexiglass is being installed at all tills in-store.

    We have suspended our returns and exchanges both in store and online. Please hold on to all purchases made before April 4 and we will retur/exchange after the COVID-19 threat has passed, items purchased after April 4 will not be eligible for exchange or return.

     

     

     

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    March 28, 2020

    Aprons

    It is required that all staff launder their personal aprons after each shift and wear a clean apron to each shift.

     

    Gloves

    All staff are required to wear gloves provided while on shift and are expected to switch gloves anytime someone sneezes, coughs or touches their face. It is expected that staff switch their gloves every 30 minutes.

     

    Handwashing

    All staff are required to wash their hands anytime they switch gloves, anytime someone sneezes, coughs or touches their face. It is expected that staff wash their hands every 30 minutes. 

     

    Till Sanitizing

    Cashiers are required to sanitize the till area in between each transaction. 

     

    Barriers At Tills

    We are expecting the delivery and installation of plexi-glass sneeze guards for our tills this coming week. 

     

    Restrictions On Mass Gatherings

    As an essential service business, Community Natural Foods is exempt from the current restrictions on gatherings and businesses. Despite that, we have reviewed our population density in each store and have concluded that we do not regaulrly have more than 50 customers in one store at any given time. Alberta Health Services deems an exempt essential service with the following definition;

    "Businesses engaged in the retail and wholesale sale of food, pet food and supplies, and household consumer products necessary to maintain the safety, sanitation and essential operations of residences and businesses, including grocery stores, supermarkets, convenience stores, markets and other similar retailers."

    We will continue to monitor and adhere to the expectations of our government and communicate any changes that come relating to this topic.

     

    Cart & Basket Sanitizing

    We are sanitizing our carts and baskets no less than once every two hours and with the ability, our staff are sanitizing after each use. We are documenting these efforts with time stamps and initials on tracking sheets which are in our lobbies for both staff and customer viewing. 

     

    Social Distancing

    It is imperative that all staff are taking every precaution regarding their distancing from one another as well as with customers.

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    March 26, 2020

    In order to ensure the safety of our staff and customers, we have made the following changes:

    • we can no longer accept reusable produce bags (ie. knitted bags, reused plastic bags, etc). We have compostable produce bags in our produce section that you are welcome to use. These compostable bags can go in the City of Calgary green bins
    • customers are still encouraged to bring their own grocery bag, however customers will need to pack their own bags
    • we are montioring the amount of people in our stores at any given time to ensure we are abidding by a 50 person maximum
    • we kindly ask that you are mindful that you are only touching produce and other products that you plan to buy
    • we’ve made the choice to temporarily suspend our bulk program. Store willl no longer have any bulk foods or herbs available for the timing being.

    Thank you for your continued support as we work together in these difficult and ever-changing times.

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    March 25, 2020

    Given the sales volume of bulk products, it is our assessment that many of our customers continue to feel they are essential products. As we continue to observe the guidelines and requirements of Alberta Health Services, we have adopted several additive protocols to maintain the cleanliness of the bulk bins and the bulk areas.

    The following processes are currently in place;

    • Hand sanitizers are available throughout the stores, for use by staff and customers.
    • We have disposable gloves available for staff, and for those customers who wish to use them.
    • We have implemented regular (2 hr cycle) preventative and sanitizing protocols, both by CNF staff & by cleaners. These include wiping down door handles and bathroom sanitizing.  
    • We have implemented cleaning of all high-touch surfaces in the store including shopping carts, hand baskets, check-out counters, scales, POS equipment, scoops, tongs, utensils, etc. This process is repeated every 2 hours, and in some cases, more frequently
    • Our Bring Your Own Container Program is on hold across all departments (now including the bulk section)

    We are monitoring the announcements by our governments and health officials and intend to act with their guidance. If any recommendations are made that require us to pivot we are prepared to do so. In the meantime, we are confident that we are taking all of the appropriate steps to ensure the safety of our customers.

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    March 15, 2020

    In order to accommodate our customers in other parts of the store, we are pausing the following services:

    • hot bar
    • salad bar
    • beverage bar
    • burger, burrito & pizza bar
    • Kombucha on tap (bottled product still available

    We are also removing Change for the Earth tokens as aprecautionary measure. We still encourage you to bring in your clean reusable grocery bag but you will not receive a physical token for it, rather we will be dividing the bag credits evenly amongst the 3 local charities. 

    Product testers have also been removed. 

    Thank you for your understanding.

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    March 13, 2020

    As the novel coronavirus (COVID-19) continues to have an increased impact in our community, it is understandable that you may be experiencing an increased level of concern.

    As a valued Community Natural Foods customer, your safety has always been, and continues to be, our number one priority. During this time we are taking a number of preventative measures to keep everyone safe. These include:

    Our BYOC program for bulk will continue as is. We are pausing BYOC in our cafes. Please use our glass or ceramic cups, mugs and plates for your beverages and salad/hot bar at our 10th Ave and Crowfoot locations. At our Chinook store, we have compostable cups, bowls and plates. They will need to be composted at the store. Thank you for your desire to lessen your environmental footprint and for understanding our need to pause this part of BYOC for the next while.

    Kombucha on Tap has been paused. You can still get TrueBuch and Happy Belly kombucha in bottles in our grab and go coolers.

    Demos and Events have been paused. We are looking at offering our upcoming events in a webinar format. Keep an eye out for those opportunities in the coming weeks.

    We are also pausing our Holds program and ask that you do not call our customer care line to find out about inventory availability, as our counts are changing so rapidly that an accurate count would not be available. Please come into the store or order online.

    In addition to the strict cleaning and sanitizing guidelines already in place at our stores and workplaces, we are also taking additional steps to ensure the safety of our members and team members.

    These include:

    • Increasing our focus on sanitizing commonly used areas including cashier stations, food service areas, shopping carts, baskets and bathrooms.
    • Following the recommendation of all major public health agencies including AHS and PHAC to encourage all customers and staff to regularly wash their hands using water and soap which is readily available at all stores.
    • Ensuring our staff have the information they need to stay healthy and encouraging any staff who feel unwell to stay home.
    • Providing our staff with a wellness package that include immune support products, and providing hand sanitizer at all stations that are not in close proximity to a hand washing station.

    At Community Natural Foods we continue to believe that the body has an amazing ability to heal. Please continue to give your body the nutrients it needs to function optimally and fill in the gaps with supplements. Practice good hygiene, particularly hand-washing, embrace physical-distancing, not social distancing. We need each other during times of crisis, we just don’t need to be in close physical contact. And during any stressful time, listen to your body and practice self-care techniques like getting fresh air or taking a long, hot bath.

    In Wellness,

    Adam Martin
    General Manager
    Community Natural Foods